Comments on: It Saves to Be Nice Part 1: It’s Business But It’s Also Personal

By: Claire

Claire — Tue, 11 Nov 2008 17:42:25 +0000

Tattoo shops do the same thing. The more you whine & fidget & make the tattoo artists’ job more difficult, the more they’ll charge you. They told me that up front before I sat down to get my tattoo. It cut the squirming down to a bare minimum! LOL

By: Kate@LivingTheFrugalLife

Kate@LivingTheFrugalLife — Fri, 07 Nov 2008 21:56:45 +0000

I used to work at a pediatric specialist’s office, where the customers are, as a rule, ill, and the customers’ parents were, as a rule, anxious and sleep deprived. All I can say is that being on the front lines of customer service for that job was a nightmare. Sure, there were a fair number of decent people with normal ideas about social interactions. And then there were the *other* parents. It taught me a valuable lesson: the people who answer phones, handle the booking of appointments, and register patients in a doctor’s office may seem insignificant or powerless. They’re far from it. Be nice to those people. If you or your child need to be squeezed in for an emergency, guess who decides whether the staff delays their lunch break for another half hour? The person answering the phone, that’s who.

By: Carnival of Personal Finance No. 177

Carnival of Personal Finance No. 177 — Mon, 03 Nov 2008 14:06:31 +0000

[...] Penelope Pince from Pecuniarities says It Saves to Be Nice Part 1: It’s Business But It’s Also Personal. [...]

By: Over the Cubicle Wall

Over the Cubicle Wall — Sat, 18 Oct 2008 21:09:11 +0000

Good points. Nice is much better than the alternative in most cases. In business, it seems to be just about essential, unless you want to sever the relationship or the chance for a returning, referring, pleased customer.

By: dawn @ iowahippiechick

dawn @ iowahippiechick — Wed, 15 Oct 2008 22:54:55 +0000

Awesome post –
It is striking how courtesy, manners, and politeness have all become dinosaurs in our culture. It seems that many businesses in my community need lessons in customer service – it’s like they truly don’t care. It just flabbergasts me. Isn’t good customer service, business 101???