Business Decision: Turning Away a Customer
Reasons to turn away a customer because the aggravation and risk outweighs potential earnings.
20 Minutes Can Save $180 & Tips for Receiving Better Customer Service
A few months ago, I received a letter from our ISP Charter Communications. The good news was that everyone in our area who subscribes to their High Speed Internet was getting upgraded to the 5 Meg service and we would be surfing [I forget how many] times faster than dial-up. The bad news was that [...]
It Saves to Be Nice Part 2: How to Be a Nice Customer
As mentioned previously in Part 1 of this series, It’s Business But It’s Also Personal, no matter how professional a business tries to be, we sometimes can’t help but be affected by the people we deal with because we are human. When a customer is nice to us, we are nice in return. In many [...]
Switching to Paperless Statements to Save Money, Time and the Planet
While going through my piles of unopened mail (mostly bills) the other day, I decided I’d had enough and finally took the plunge into the world of Paperless Billing and Statements. Even though I’ve been fully online – shopping, selling, socializing, banking and bill paying – for years now, for some reason, I’d always felt [...]
When “Free” Things Aren’t Free: Beware the Hidden and Indirect Costs
Don’t take “Free” things at face value. Remember the hidden and indirect costs such as gas, time, gratuity as well as applicable terms and conditions.
It Saves to Be Nice Part 4: How to Save Money by Helping Businesses Keep Operating Costs Down
Being considerate of businesses’ operating costs can potentially save you money.
It Saves to Be Nice Part 3: How Being Nice Pays Off
Favors for Nice Customers
Here are some examples of our experience in dealing with customers in our business where we, as a business, decided to do one of our customers a favor in return for niceness on their part.
Example #1
We have a customer who has ordered costumes from us for her Great Dane twice before. She [...]
